Service Level

Response Time

Please find below the average response times that BikeRegister aim to achieve when dealing with enquiries received by:

Telephone - 2 business days
Post - 3 business days
Email - 2 business days
Internet – n/a

Please find below the average response times that BikeRegister aim to achieve when processing data received by:

Telephone - n/a
Post - 5 days (individual returns) - 21 days (bulk returns)
Email – 7 days
Internet – Immediate via online account

The period used to determine the above service level is 3 months.

Fees

Fees for members of the public

Registration of assets and/or users - FREE via online account
Changing ownership details - FREE via online account
Reporting assets as lost or stolen - FREE via online account
Checking information held on the database - FREE via online account
Cancelling user/asset registration - FREE via online account

Fees for Police and other law enforcement agencies

Checking information held on the database – FREE