The Consumer Contracts Regulations
When you buy goods online you have additional rights to return them.
This is because your decision may be based on a brief description or a photograph – so what you receive isn't always quite what you’d expected.
Under the Consumer Contracts Regulations, you have the right to return your order up to 14 days from the day you receive your goods.
If you return something due to it being unsuitable you will need to pay the postage costs to return it to us.
Returns and refunds
The Consumer Contracts Regulations allow you to return an item if you simply change your mind.
You are responsible for returning the items within 14 calendar days of cancelling and refunds will be paid within 14 calendar days after you have returned the goods, or evidence that they were returned. Proof of postage may be sufficient evidence of returning goods.
BikeRegister accepts that at times things will not go as either we or our customers had hoped or expected.
If you are unhappy with the product or service you receive from ourselves you have two options initially we suggest you initially contact the Bike Register sales office on 0800 587 4739 or by e-mail [email protected] as this will probably be the quickest way to solve any issues.
If however you need to escalate the matter please contact the Director of Operations, Stephen Morris, on 0800 587 4739 or [email protected]
In order to return any item purchased on the web site a returns Number must be obtained from BikeRegister BEFORE any item is returned. This number must be quoted on all returned items if a credit is going to be raised.
To obtain a Returns Number please contact [email protected]
What do I do if an item is faulty when it’s delivered?
To make a claim for an item being faulty on delivery the fault must be reported to BikeRegister within 7 days of the item being delivered. Simply contact [email protected] , stating what the fault is and we will supply you with a returns number and you can then advise us if you want a refund or the item replacing.
Once we receive the goods we will then either:-
1. If you requested a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.
2. If you requested us to despatch a replacement item we will despatch the replacement.
Returning Personalised Products
We will not be able to accept any returns on products that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.
What do I do if an item fails once it’s been used?
All goods supplied by BikeRegister are from official sources and are covered by the normal manufacturer’s warranty. If an item has failed prematurely please contact [email protected], giving us details of the product and fault, and we will issue you with a Returns Number. Certain products need to be returned to our suppliers, for inspection and possible repair, before a replacement item or credit can be issued. Once we receive the goods they will be inspected and you will be advised of the action that will be taken.
Who pays the postage on returned Items?
If you return something due to it being unsuitable you will need to pay the postage costs to return it to us. If the item is not returned in its original packaging BikeRegister reserve the right to charge a handling fee to reprocess the returned item.
If you return something due to it being faulty we will refund up to £10 carriage. If your return exceeds this amount please contact support [email protected] and we can arrange collection from you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.
We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
How quickly will BikeRegister process the return?
We aim to process and refund all valid returns with in 2-3 working days, but no later than 14 calendar days from date of returning the goods, or evidence that they were returned.
What happens if BikeRegister is out of stock of the replacement item?
BikeRegister will contact you and advise you when we expect additional stock of the item so that you can have the choice of waiting for the replacement item or choosing to accept a refund.
How do I know if BikeRegister has processed my return?
If you go to the your account section of http://www.bikeregister.com login with your email address and password. You can see the status of all your orders from there.
BikeRegister supplies products into the UK and will supply any returned product to a nominated UK address.
1 Locks Court
429 Crofton Road
Kent BR6 8NL
Get in touch[email protected]
0800 587 4739