Please find below some Frequently Asked Questions. If your question doesn’t appear below, please either email us at info@bikeregister.com or call us on 01689 862708.
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Q. Once I place my order, for a Silver or Gold Kit how long will it take to receive my order?
A. After payment is received it will take up to 5 working days for you to get your Bikeregister marking kit.

Q. After purchasing my kit, how long will my bike remain on the database?
A. All the details will be held on the database for the lifetime of the bike.

Q. Does that mean it is a one-off payment, with no annual charges?
A. Yes, that’s right. The only future charges would be if you lose the log book or log in details and require the office to manually reissue them. If it is done online there is no charge for this.

Q. How can my bike be identified as mine?
A. Police can identify a bike in three ways:
1. The Frame Number which appears on almost all bike frames (but is not always unique)
2. The unique Permanent Mark (supplied in Silver and Gold kits)
3. A uniquely coded electronic Datatag (supplied in Gold kit)

Q. How does the electronic tag work?
A. The tag has a unique code which can be read by a hand-held reader (these are kept by the Police). The code is registered on the system along with all your other details, so that your bike can be identified as yours.

Q. What is the idea behind the Log Book?
A. The Log Book works in the same way as a vehicle log book does – proving details of who the bike belongs to. If you sell your bike, the Log Book is passed on to the next owner, so that the ownership details can be changed.

Q. Do the Police know about bikeregister.com?
A. Yes, we work very closely with the Police, and the marking product supplied in Silver and Gold kits are ‘Police Preferred Products’. The police have also carried out many Bike Marking Days with us in areas of high crime.

Q. What is the difference between an interrupted and uninterrupted bike frame?
A. An interrupted frame is one with full suspension where the seat tube ends half way and does not join up with the rest of the frame.